The sale of products on our website firstname.lastname@example.org is governed by these General Conditions of Sale.
The products purchased on email@example.com are sold directly by T293 S.r.l (“T293” or the “Seller”), T293 S.r.l company with registered office in Italy, via Giosue’ Carducci, 29 – 80121 – Naples, VAT: IT05302661219.
You can request any information through our assistance services by contacting firstname.lastname@example.org
Remember that you can always contact the Seller, via email@example.com or from our contact page.
- Our trade policy
The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are “consumers”.
When we speak of “consumer” we refer to any natural person who acts on firstname.lastname@example.org for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a “consumer”, we invite you to refrain from concluding commercial transactions on email@example.com.
In consideration of its commercial policy, the Seller reserves the right not to accept proposals for purchase orders from subjects other than the “consumer” or in any case proposals for purchase orders that do not comply with its commercial policy, such as, for example, proposals for orders for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.
All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made.
These General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on firstname.lastname@example.org by the user and the acceptance of the same by the Seller.
- Information aimed at concluding the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70
Before sending the order proposal, we remind you to carefully read these General Conditions of Sale, to print a copy using the print command and to save or reproduce a copy for your personal use. In accordance with article 51, paragraph 7, of the Legislative Decree 6 September 2005, n. 206 (the “Consumer Code”), before transmitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the delivery methods for the products purchased, the shipping and delivery costs; as well as the references, the geographical address and contact methods of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the conciliation service, independent and institutional, CD “RisolviOnline”, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan as well as the possibility of using the platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr made available by European Commission.
On the confirmation page of the order proposal, which contains a reference to these General Conditions of Sale, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one).
The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be required to identify and correct any data entry errors.
Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.
The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm the acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the General Conditions of Sale. 2.6
The language available to conclude the contract with the Seller is Italian.
The Seller may not accept your purchase order proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products, presented on email@example.com, are no longer available or on sale at the time of receipt or processing of your purchase order proposal, it will be the Seller’s responsibility to notify you, promptly and in any case within thirty ( 30) days starting from the day following the one in which you have sent your order proposal to the Seller, any unavailability of the products. If you have already paid the price for the products, the Seller will reimburse, without undue delay, what you have already anticipated and the sales contract will be considered terminated. The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above.
We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms indicated in the General Conditions of Sale, we invite you not to submit your order proposal for the purchase of products on firstname.lastname@example.org.
- Guarantees and indication of product prices
The Seller only sells products of its own production which have undergone the most rigorous quality controls. In particular, the Seller markets:
Women’s clothing, children’s clothing, nightwear and home accessories.
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market.
The essential characteristics of the products are presented on email@example.com within each product sheet. The images and colors of the products presented on [firstname.lastname@example.org may however not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the related order proposal. In the event that there is a recognizable error in the indication – by T293 – of the price of a product or in the calculation of the amount requested in payment, T293 will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product (s) at the correct price.
All products sold by T293 are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In case of lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order proposal form, payment can be made by Visa, Mastercard, American Express, Paypal credit cards. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded, via encrypted protocol, to other banks, which provide the relevant remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on email@example.com. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products.
- Shipping and delivery of products
To find out about the specific methods of shipping and delivery of the products, log in to your T293 account or ask firstname.lastname@example.org Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order proposal.
The risks relating to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the complete payment of all amounts due in relation to the same, including shipping costs, is received, or at the time of delivery, if this occurs at a later time.
Shipping costs vary depending on the destination and the total value of your order. Your rate will be automatically calculated at checkout. We aim to dispatch all orders within 24 hours (Monday to Friday unless otherwise stated, such as during holidays or peak periods such as during sales). The estimated delivery time varies between 3 and 5 business days and should be used as a reference only and is calculated when the order has been shipped from our store.
- Customer Support
You can request any information by contacting our customer service at the following address email@example.com
- Right of withdrawal
Pursuant to article 64 of Legislative Decree no. 206/2005, the consumer has the right to withdraw from the purchase contract for any reason, without the need for explanations and without any penalty, according to the terms and methods provided for in the following articles.
To exercise the right of withdrawal referred to in article 7.1 above, the Customer must send T293 a notice of withdrawal within 14 working days of receipt of the products in relation to which this right is claimed. The customer must send an e-mail to firstname.lastname@example.org communicating the desire to make the return. The communication must contain the order number, which and how many products he wants to return in the event that the order consists of several items, in addition, the customer must specify the reason. The customercare will process the return request and will send the necessary information and the address where to send the goods.
The product to be returned must be received by T293 within 10 days of receiving the aforementioned authorization to return the goods. For this purpose, reference will be made to the delivery date to the post office or courier.
The purchased Product must be returned unused with the T293 brand and labels and in its original packaging (including original packaging and boxes as well as any other accessories such as, for example, hangers and protective bags). In any case, no tag or adhesive tape must be affixed directly to the original packaging of the Product.
The delivery costs deriving from the return of the products will be charged to the customer; the costs of delivery to the customer, as well as any other additional expense and / or tax indicated at the time of the order will not be refunded.
The Customer will be solely responsible for the delivery until the goods arrive in T293 and a receipt will be issued certifying the arrival of the products at the T293 S.r.l. warehouse. (if provided by the courier chosen by the customer).
If the order has as its object more than one product, it will be possible to exercise the right of withdrawal in relation to one or more of these products ordered, specifying in the notice of withdrawal, referred to in the previous article 7.2, the description of the products to be returned.
T293 will in no case be liable for damage or theft / loss of products during shipment by the customer.
- Refund times and methods
Whatever the payment method used by you, the refund due, in whole or in part, is activated by the Seller, as quickly as possible and in any case within (14) days from the date on which the Seller became aware of the exercise of your right. of withdrawal after verifying the correct execution of your right of withdrawal and checking the returned products.
The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
We remind you that the value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.
- Applicable law and dispute resolution
Without prejudice to the application of the mandatory rules of European derivation to protect the consumer, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and Legislative Decree 9 April 2003, n. 70 (“Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”).
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, full adherence and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, on the Internet. For more information on RisolviOnline regulations or to send a conciliation request, access RisolviOnline.com.
We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr.
For all disputes relating to purchases and / or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself, the Court of Milan. 11. Modification and updating
- Modify and update
The General Conditions of Sale are amended from time to time by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on email@example.com.